How Univé streamlines SIU case management with FRISS Investigations
Client
Univé
Challenge
Finding a multifaceted case management solution to investigate and resolve:
Suspicious cases in underwriting
Flagged cases in claims
Consumer fraud referrals
Internal fraud
Pre-employment screenings
Solutions
• FRISS Investigations
Results
• Closed 700+ cases in the first half of 2024
• Overall, closed 40,000+ cases
• Faster and more efficient case management
Client
Univé is a Dutch cooperative insurance company offering a range of insurance services, including health, home, car, and travel coverage. Founded in 1794 to protect farmers from fires, Univé now operates from 8 regional cooperatives. It is a mutual insurer, where 1.8 million of its policyholders are also its members.
Univé is known for its transparency, community involvement, and support in helping members to live a safe and healthy life. Together with their members, they want to prevent damage and limit risks. The principle of the cooperative is solidarity: together we can handle anything.
Challenge
The Univé SIU consists of 19 people. It is the central unit for all Univé cooperatives. They work on timely and efficiently resolving suspicious cases that come in from their underwriting and claims departments. They also investigate consumer fraud referrals, internal fraud alerts and need to process the pre-employment screenings.
Because the workload can be quite overwhelming at times, they were looking for a central case management solution, especially designed to cater the needs of the SIU.
Solution
Thanks to FRISS Investigations, all information for the investigators is safeguarded in one central location, specifically designed to serve the SIU. This makes they know exactly what the workload is, how many cases are open, which ones need special attention, and what the savings per case are.
Univé is constantly looking to make their processes more efficient. FRISS Investigations helps them with that as it facilitates an easy flow from alert to investigation. All information is directly in the hands of the specialist and can be taken into account. This allows Univé shorter turnaround times for flagged cases.
Results
The Univé SIU department closed more than 700 cases in the first 6 months of 2024. Over the past few years the Univé SIU managed to close 40.000 cases.
FRISS Investigations allows for a smooth handover of important information from all Univé departments to the SIU. Thanks to the solution, the SIU can hit the ground running and provide thorough investigations.