Eurolife ERB Chooses FRISS Solution for Underwriting and Claims

Eurolife ERB (website) has selected the FRISS solution to confront insurance fraud more effectively. Eurolife ERB will be using FRISS to assess risks at underwriting and to detect fraud during the claims process. This enables the insurer to identify fraudulent claims and at the same time prevent bad risks from entering the portfolio. Eurolife ERB is between the largest general insurance providers in Greece. The current focus is on property insurance, but the company sees a strong potential in motor insurance. Eurolife ERB turned to FRISS because the insurer is aware of the threats that fraudsters impose on its business.

Software-as-a-Service (SaaS) solution

"We see a good opportunity to diversify our P&C portfolio and to increase our motor share in the Greek market. With FRISS we selected a modern provider, that will help us to build a healthy portfolio as well as to avoid payments due to fraudulent behavior", says Sotiris Matsioulas, Dep. General  Manager Operations & Customer Service of Eurolife ERB. "The investment in latest technology will further improve our business results in the future." The insurer chose to implement FRISS as SaaS (Software-as-a-Service) Solution. Christian van Leeuwen, CTO at FRISS, sees a trend: "About 85% of our customers choose to use our product as SaaS. In some European countries, the SaaS delivery model has already been successful for many years. For instance: 95% of the Dutch insurance companies use our SaaS model, compared to 60% internationally. More and more insurers are shifting from On-Premise to SaaS. It is promising to see that the benefits of SaaS are now recognized in other countries as well."

Combination with risk assessment at underwriting

Eurolife ERB is already successful in fraud fighting, but wants to support its claims adjusters with modern tools to be more efficient and focused. The screening of all claims declarations not only identifies potential fraud cases automatically, but also enables a fast track settlement for the honest clients, which is by far the majority. The combination with a risk assessment at underwriting will lead to a better portfolio quality and will further improve the results of Eurolife ERB in the future.

Why Eurolife ERB chooses FRISS

Following a thorough vendor selection process the insurer decided for FRISS because of the advanced technical solution and the very good business understanding of the Greek insurance market at both underwriting and claims. Furthermore, the modern market approach of FRISS well matched the Eurolife strategy. FRISS is pleased to extent its presence in the Greek market by supporting Eurolife ERB in its battle against insurance fraud. "Eurolife ERB is leveraging its fight against insurance fraud by not only going after fraud at claims, but also by preventing fraudsters from entering the books at underwriting", says Jeroen Morrenhof, CEO at FRISS. "This is the most powerful approach towards more honest insurance."